FAQs

The Happy Print Hub is your go-to destination for custom printing solutions. We offer a wide range of products, including stickers, labels, decals, and more, all designed to bring your creative visions to life. Whether you’re a small business, hobbyist, or event planner, we’ve got you covered!

We’re based in Romsey, Country Victoria, and proud to call this beautiful part of Australia home!

Whether you’re picking up an order locally or having it shipped, we’re here to bring your creative visions to life with high-quality custom printing.

For local pick-up, visit us at:
8/8 Mitchell Court, Romsey VIC 3434

We’re open Monday to Friday, 8:00 am – 3:30 pm.

Feel free to reach out if you have any questions or need assistance!

Yes! If you need help with your design, we’re here to assist. Whether it’s creating a new design or adjusting an existing one, we’ll ensure it’s print-ready and perfect for your needs.

Please Note:
Additional fees may apply based on the complexity and amount of work required.

We’ll always provide a quote for design assistance before proceeding.

Feel free to reach out with your ideas, and let’s bring your vision to life!

Yes, we offer discounts for larger orders! If you're ordering 1,000 items or more, contact us for a custom quote tailored to your needs.

We’re happy to help with bulk quantities and ensure you get the best value for your order. Reach out to us with your requirements, and we’ll provide a competitive quote!

Placing an order is easy! Simply select the product you’d like to customise, upload your design, and follow the checkout process.

We accept high-resolution files in the following formats: PDF, PNG, and JPEG.

For Best Results:
Ensure your design is at least 300 DPI for clear, high-quality printing.

Print-ready PDFs are preferred, as they streamline the process and minimise adjustments.

If your design isn’t quite print-ready, don’t worry! Our team can assist with adjustments to meet the required specifications. Please note that additional fees may apply, and we’ll always confirm any costs with you before proceeding.

Feel free to reach out if you have any questions about preparing your files—we’re here to help!

Here at The Happy Print Hub, we’re committed to getting your orders to you as quickly as possible without compromising quality. Orders are processed within 3 working days.

For certain items, like printed products, we allow this time for proper drying before shipping. This extra care ensures that your order arrives not only quickly but also in perfect condition, ready to impress.

We offer both standard and express shipping options through the Australia Post network, with all shipping rates subsidised to keep costs low.

Standard Shipping: Typically takes 3–5 business days after dispatch, depending on your location.

Express Shipping: The fastest option, with most orders arriving within 1–3 business days after dispatch, depending on your location.

Shipping rates are calculated at checkout and vary based on the size and weight of your order, starting at just $4.95. For example, extra-large acrylic names may incur higher shipping costs due to their size and weight.

Please Note:
Shipping times are in addition to our estimated processing times.

Once your order has left our hands, we are unable to control or take responsibility for its movements within the Australia Post network.

Rest assured, we’ll do everything we can to ensure your order reaches you safely and promptly!

Yes, we ship worldwide! International shipping rates and delivery times are calculated at checkout based on your location.

Please Note:
Delivery times for international orders may vary depending on your destination.

Any duties, customs fees, or taxes are the responsibility of the customer. We recommend checking your country’s import regulations before placing an order to avoid unexpected charges.

We’re here to help if you have any questions about international shipping—feel free to reach out!

Absolutely! Every order dispatched from The Happy Print Hub is fully tracked via the Australia Post eParcel network. Once your order is on its way, you’ll receive an email with your tracking details so you can monitor its journey.

Important Notes:
If you don’t see the tracking email in your inbox, be sure to check your spam or junk folder.

Australia Post no longer provides physical ‘cards’ for attempted deliveries. Instead, you’ll receive an email or SMS notification.

It is your responsibility to collect your parcel from the post office or designated collection point if a delivery attempt is unsuccessful.

We’re here to help if you have any questions about your order tracking!

At The Happy Print Hub, we work with reliable shipping partners, but sometimes unexpected factors like weather conditions or customs processing can cause delays beyond our control.If your order hasn’t arrived within the anticipated timeframe, here’s what we recommend:

For Domestic Orders: Allow up to 10 business days after the expected delivery date.

For International Orders: Allow 15–20 business days after the expected delivery date.

We understand delays can be frustrating and are here to help. If your order is still missing after these timeframes, reach out to us, and we’ll do everything we can to assist.
Thank you for your patience and understanding!

Yes, absolutely! We offer a convenient local pick-up option from our warehouse in Romsey, VIC.Once you receive an email confirming that your order is ready for collection, you’re welcome to come by.

Pick-Up Details:

Location: 8/8 Mitchell Court, Romsey VIC 3434
Hours: Monday to Friday, 8:00 am – 3:30 pm

Please ensure you have your order confirmation email handy when collecting your items. We look forward to seeing you!

At The Happy Print Hub, we’re dedicated to processing and printing your orders as quickly and efficiently as possible. Because of our high order volume, we’re unable to accommodate changes once an order has been placed.

In many cases, our production team may have already completed your order before our admin team has a chance to review your email—oops!

We appreciate your understanding and encourage you to double-check all order details before confirming at checkout. If you have any questions, feel free to reach out, and we’ll do our best to assist!

As all our products are made to order, cancellations are limited based on the production status of your order:

If Your Order Has Been Printed: Unfortunately, we cannot cancel the order, even if it hasn’t been shipped yet.

If Your Order Has Not Been Printed: We can cancel your order, but a 10% administration fee will apply to the total order amount.

If you need to request a cancellation, please contact us as soon as possible. Thank you for your understanding and support of our made-to-order process!

As all products are custom-made, we do not accept returns or exchanges unless there is a fault or error on our end. 

To ensure you receive the highest quality items, we take great care during production. However, we kindly ask that you choose carefully before placing your order.

If you have any concerns about your item or believe there is an issue with your order, please contact us—we’re here to help!

A note on our Photo Wall Decals:
These decals aren’t your typical glossy photo prints. They’re printed on a high-quality woven fabric, which means they have a beautiful textured finish with a soft, matte look. Think gallery-style wall art, not shiny photo paper. It’s this fabric texture that gives them their charm and makes your memories feel extra special on the wall. By placing your order, you acknowledge and appreciate that this unique finish is part of what makes our decals so special. 

Image Quality Disclaimer:
We print your photos exactly as they are provided, so please ensure your image is high resolution and clear. Blurry, pixelated, or low-quality images will print just as they appear. We are not responsible for poor print outcomes due to low-quality uploads. If you’re unsure, feel free to reach out — we’re happy to help check your image before printing!

While we always strive to help, adding to an existing order depends on where your order is in our production queue. In some cases, it may not be possible to make adjustments.

If you’d like to add to your order, please contact us as soon as possible, and we’ll do our best to assist. However, we cannot guarantee that changes or additions can be made once the production process has begun.

Thank you for your understanding!

We strive to ensure every order meets our high-quality standards, but if your item arrives damaged, incorrect, or faulty, don’t worry—we’re here to help!

Here’s what to do:

Contact Us: Get in touch within 5 days of receiving your order via email, stating your order number. Our email is hello@happyprinthub.com.au

Provide Details: Include a description of the issue and photos of the item, packaging, and shipping label if possible.

Resolution: We’ll review your claim and work with you to resolve the issue. This may include a replacement, repair, or refund, depending on the situation.

Your satisfaction is our priority, and we’ll do everything we can to make it right!

We’re here to help and offer several ways for you to reach us:

Email: hello@happyprinthub.com.au (Recommended for the fastest response!)

Phone: (03) 8716 1708

Contact Form: Available on our website for easy submissions.

Social Media: Reach out to us via our social channels.

For the quickest assistance, we recommend contacting us via email, as this ensures your query gets the attention it deserves. We look forward to helping you!

Accepted File Formats✅ Vector Files: AI, EPS, PDF (preferred for best quality)

✅ High-Resolution Raster Files: PNG (only if vector is not possible, must be 300 DPI)

❌ JPG, GIF, Word, or low-resolution images are not suitable for printing.

Setting Up Your Artwork

1. White Spot Colour Setup
If your design includes white ink, you must create a spot colour named "RDG_WHITE" ( as required by our system).

It must be a spot colour, not CMYK.

2. Outline Your Fonts & Embed Fonts in PDFs
To prevent missing fonts, convert all text to outlines before saving your file.

In Adobe Illustrator: Select All (Ctrl + A) > Type > Create Outlines
This ensures your design looks exactly as intended.

If submitting a PDF file, make sure that all fonts are embedded to avoid font substitution.
In Adobe Illustrator: File > Save As > PDF > Click “Preserve Illustrator Editing Capabilities” and ensure “Embed Fonts” is checked

3. Cut Line Setup
If your stickers require a specific cut shape:

Include a vector cut line as a separate spot colour named "CUT_CONTOUR".

Ensure it is a thin stroke (0.25pt)

4. Bleed & Safe Area

For full-bleed designs, add 3mm bleed on all sides to avoid unwanted white edges.

Keep important elements at least 3mm inside the cut line.

5. Colour Mode
Artwork must be in CMYK colour mode (not RGB) to ensure accurate printing.

Creating your custom removable photo wall decals is easy! Follow these simple steps:

1️⃣ Upload Your Photos – Ensure your images are high resolution for the best print quality. Larger sizes require higher resolution, while smaller sizes work well with standard phone photos.

2️⃣ Check Your Image Quality – Make sure your photo is clear, in focus, and free from unwanted objects or distractions.

3️⃣ Crop & Adjust – Position your image exactly how you want it to appear when printed.

4️⃣ Add to Cart & Checkout – Once you're happy with your selection, place your order.

🖨️ We Print & Ship – Your high-quality textured fabric decals will be printed with care and sent directly to you.

🏡 Peel & Stick – When your decals arrive, simply peel them off the backing and stick them onto your wall. You can reposition them as many times as you like without damaging your walls!

 Important Tips:
✔️ Suitable for most painted surfaces. Not recommended for brick or unpainted cement.
✔️ Allow 30-40 days for freshly painted walls to fully cure before applying decals.
✔️ Keep the backing layer for safe storage if you decide to remove or reposition your decals.

Enjoy decorating your space with your favourite memories—hassle-free! 

Your photos can print beautifully on our decals—as long as the image you provide is high quality. These decals are printed on a woven fabric with a soft, matte texture that gives them an artistic, gallery-style finish. Please keep in mind that this is very different from a traditional photo printed on glossy photo paper. The texture adds warmth and depth, but it won’t have the same sharp, high-gloss crispness you might expect from a standard photo print.For best results, we recommend uploading high-resolution images (150–300 DPI), in focus, and not overly zoomed or cropped.

Please note: We are not responsible for poor print outcomes due to low-resolution or blurry images. If you’re unsure whether your photo is suitable, we’re more than happy to check it for you before printing—just reach out!

Colours may appear slightly different in print compared to what you see on your screen due to variations in monitor settings, brightness levels, and the textured fabric surface.

Bright, high-quality images tend to produce the best results. If accurate colour matching is critical, we recommend testing with a small print first such as our 10cm sized option.

For the sharpest and most vibrant results, follow these tips before uploading your image:

-Use high-resolution photos (avoid screenshots or low-quality downloads).

- Ensure your image is sharp and in focus—blurry or pixelated photos will print that way.

- Avoid heavy shadows or overexposed areas that may reduce clarity.

- Select images with good contrast and lighting to maintain depth and detail.

➡️ We print exactly what you upload—we are not responsible for poor-quality images, blurriness, low resolution, or any other issues with the file provided.

Please review your image carefully before submitting.

We do not recommend using these decals in high-humidity areas such as bathrooms, laundries, or kitchens with excessive steam.

Prolonged exposure to moisture and humidity can affect the adhesive, causing the decals to lose their grip, peel, or not adhere properly over time.

For best results, apply your decals to clean, dry walls in areas with stable temperature and humidity levels. If you’re unsure whether your space is suitable, feel free to reach out—we’re happy to help! 😊